Refund policy

Refund Policy

At Xtream HD IPTV, we strive to provide the best possible service and customer experience. We understand that there may be instances where you are not fully satisfied with our service, and we want to ensure a fair and transparent refund process. Please read our refund policy carefully to understand your rights and the procedures for requesting a refund.

1. General Refund Policy

Our general refund policy applies to all subscription plans and services offered by Xtream HD IPTV. We offer a 7-day money-back guarantee for all new customers. If you are not satisfied with our service within the first 7 days of your subscription, you are eligible for a full refund. To request a refund, please contact our customer support team with your account details and reason for the refund request. Refunds will be processed within 7-10 business days.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within 7 days of the initial subscription purchase.
• You must provide a valid reason for the refund request.
• The refund request must be submitted to our customer support team via email, phone, or online chat.

Please note that refunds will not be issued for the following:

• Subscription renewals or recurring charges.
• Partial months or unused portions of a subscription.
• Add-on services or additional features purchased separately from the main subscription.

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact our customer support team via email, phone, or online chat.
2. Provide your account details, including your username, email address, and subscription plan.
3. Explain the reason for your refund request.
4. Our support team will review your request and respond within 3-5 business days.
5. If your refund request is approved, the refund will be processed within 7-10 business days.

4. Refund Processing and Timelines

Once your refund request is approved, the refund will be processed back to the original payment method used for the subscription purchase. Refund processing times may vary depending on your payment provider and financial institution. Typically, refunds are processed within 7-10 business days. If you do not see the refund credited to your account within this timeframe, please contact your payment provider for further assistance.

5. Subscription Cancellations

If you wish to cancel your subscription, you can do so at any time by logging into your account and navigating to the subscription management section. Please note that canceling your subscription will not automatically entitle you to a refund. If you are within the 7-day money-back guarantee period, you may request a refund as outlined in the “How to Request a Refund” section above.

6. Disputes and Chargebacks

We encourage customers to contact our support team to resolve any issues before initiating a dispute or chargeback with their payment provider. If you initiate a chargeback without first contacting our support team, your account may be suspended or terminated, and you may be ineligible for future services.

7. Changes to the Refund Policy

Xtream HD IPTV reserves the right to modify or update this refund policy at any time. Any changes to the refund policy will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our refund procedures.

8. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team. We are here to help and ensure that you have a satisfactory experience with Xtream HD IPTV.

Email: [email protected]
Phone: +1-800-123-4567
Online Chat: Available 24/7 on our website

Thank you for choosing Xtream HD IPTV. We appreciate your business and are committed to providing you with the highest quality service.